Frequently Asked Questions

Answers to commonly asked questions

General Questions

How long has Asset Disposals Ltd been in business?

Since 1988.

Where is your equipment located?

Any code number ending in an “i” means we sell this item from our store in Auckland, New Zealand (always check to make sure it is in stock, particularly for new items). Any code number ending in an “s” means the item is being sold from site. We sell equipment located in New Zealand, Australia and the Pacific Islands.

Do you have additional photos for products on the website?

Yes, we often do have multiple photos of a product. If you are interested in seeing additional photos please get in touch.

Why do you generally not put prices against an item on your website?

We do not do this as we want you to contact us about the item. This way we know what you are looking for and can let you know about other similar items we have listed for sale or items we will soon be listing. If you don’t contact us we cannot do this.

Are the dimensions and capacities listed against the equipment you list accurate?

We do our best to provide correct information, however the dimensions and capacities should be checked and it is the onus of the buyer to confirm them.

Payments & Freight

What payment terms do you offer?

Our payment terms are strictly payment in full upfront. Items are not permitted to be uplifted until full payment has been received.

What methods of payments do you accept?

NZ Cheque, Bank Transfer and Visa/Mastercard (secure online payment with 2.85% surcharge).

What currency are your prices in?

Generally NZD (New Zealand Dollars), however if the item is located in Australia the price will be in AUD. The currency being quoted will be clearly identified when you receive our prices.

What sort of warranty do you offer for the equipment you sell?

All used equipment is sold “as is, where is” and does NOT come with any warranties/guarantees. The onus is on the buyer to ascertain the condition of the equipment prior to purchase. All new Assetpack equipment comes with a 1 year warranty. If we sell other new equipment on behalf of a supplier a warranty will usually be provided. We will provide details when a quotation is supplied.

Who is responsible for uplifting and freight associated costs?

The buyer is. As a general rule, if the owner of the equipment being purchased is able to load the equipment using a forklift they own, this usually does not carry a cost to the buyer. If a forklift, crane, HIAB etc. needs to be brought in to load the equipment purchased, the buyer would be responsible for the cost of this. The buyer will also be responsible for the cost of de-installation (not all the time, subject to the item and owner), packaging and freight. Asset Disposals Ltd are able to provide pricing for packaging (e.g. export crate) and freight (within New Zealand and Overseas).

Assetpack Equipment

Who manufactures your Assetpack equipment?

We work with a host of suppliers in Asia (mostly China) to manufacture our new Assetpack equipment. The suppliers we partner with are specialists in the equipment we sell. Just because we sell a particularly piece of equipment for a manufacturer does not mean we sell all of their equipment. We sell their core product(s) and take great care when adding new equipment to our portfolio. Generally we will order in a sample, evaluate it and if required recommend changes to the manufacturer to ensure that it is suitable for the New Zealand, Australia and Pacific Island markets. If it is not, we will not sell it.

Can you customise your Assetpack equipment to meet our exact requirements?

In most cases the answer is YES. As an example, we have clients that order conveyors in sizes that we do not advertise. This can be different widths, lengths and/or heights.

The prices of your Assetpack equipment are very low. Why is this?

Our goal is to provide great quality equipment at affordable prices. Given this we do not put a large mark up on our new Assetpack Equipment.

Do you have your Assetpack equipment in stock?

Generally yes, where possible, however some of our new Assetpack equipment has so many variants it is impossible to stock all of these. We will always try and have some on hand so that at a bare minimum a trial (at our site) can be carried out.

Selling & Listing

Do you charge a fee to list an item for sale?

No we don’t. How we make our money is when we sell something and this is in the form of a commission.

Is my only option for you to sell my equipment on my behalf or do you offer to buy as well?

We will look at both options. Depending on the equipment you have, where it is located and what our current stock levels are, we may offer to purchase your equipment from you. Unfortunately we will not be able to pay you the same amount that an end user would as we have to factor in the purchase price of the equipment, freight cost, storage cost, cleaning costs and then still try and make a profit. The benefits of selling equipment to us are instant cash flow, creating space and not having to host equipment viewings.

How can you assist if I want to sell equipment but do not want my competitors to get hold of it?

We work with a lot of companies that feel this way. We can contact you when we have someone who wants to buy a piece of your equipment and let you know who the buyer is. You can then agree to the item being sold to this company or not. Some other companies we work with only allow their equipment to be sold outside of New Zealand. We will work with you on this.